Support
How to reach us and what to include so we can help fast.
Where to write
Our support chat is t.me/stargate_bridge — the Chat button in the bottom menu opens the same place.
Open support chatWhat to include
- The order number — open History in the bottom menu and copy the short number (like #1a2b3c4d).
- A screenshot of the order screen.
- For deposit problems: the transaction hash from your wallet, if you have it.
When we answer
We answer as soon as we can — usually the same day. Complex on-chain cases can take longer, but we never leave them unanswered.
Remember: we never write to you first and never ask for your secret words. More on staying safe: Safety and checks